PRIVACY POLICY

Customer service is very important to us. As we continue to improve and expand our services, we recognize our customers' need and desire to preserve their privacy and confidentiality. Safeguarding our customers' privacy is also very important to us. We have adopted standards that help maintain and preserve the confidentiality of customers' nonpublic personal information. The following Statement affirms our continued efforts to safeguard customer information.

Information We Collect

We gather nonpublic personal information about our customers as may be necessary to conduct business with our customers. We collect nonpublic personal information about you from the following sources:

• Information we receive from you on applications or other forms, over the telephone or in face-to-face meetings, and via the Internet. Examples of information we receive from you include your name, address, telephone number, social security number, credit history and other financial information.
• Information about your transactions with us or others. Examples of information relating to your transactions include payment histories, account balances and account activity.
• Information we receive from a consumer reporting agency. Examples of information from consumer reporting agencies include your credit score, credit reports and other information relating to your creditworthiness.
• From employers and others to verify information you have given to us. Examples of information provided by employers and others include verifications of employment, income or deposits.

Information We Disclose

Your personal information will only be retained for the purpose of providing you with our response to your query and will not be made available to any third party except as necessary to be disclosed to any related entity for the purpose intended or as required to be disclosed under law.

By submitting data on our website, the visitor is providing explicit consent to transmission of data collected on the website.

We treat data as confidential within our firm and require a strict adherence of all our employees to data protection and our confidentiality policies.

All visitors, however, should be aware that our website may contain links to other sites that are not governed by this or any other privacy statement.

We reserve the right to amend (that is, add to, delete or change) the terms of this Privacy Statement from time to time.

SMS / TEXT MESSAGING PROGRAM

Texas Pride Lending, LLC (dba MyRMLO) operates an SMS messaging program to communicate with prospective and current clients about loan applications, appointments, and account updates.

How we use your data: We use the information you submit (name, phone number, email, loan inquiry details) to respond to your inquiry, process loan applications, schedule appointments, and send you SMS or email updates about your account. We do not use your data for any purpose you have not consented to.

How we collect your phone number and SMS opt-in: When you submit a contact form on our website ( texaspridelending.com), the consent checkbox under the form is your explicit opt-in to receive text messages from us at the number you provided. You may also opt in by calling our office and verbally agreeing to SMS communications.

Message frequency: Message frequency varies. You may receive transactional messages about your inquiry or application, and occasional service updates.

Carrier rates: Standard message and data rates may apply, depending on your mobile carrier plan.

How to opt out: You can opt out of SMS at any time by replying STOP to any message we send. To get help, reply HELP. You can also email SMontes@texaspridelending.com to be removed from our SMS list.

Cookies and tracking: Our website uses cookies and similar tracking technologies to remember your session, analyze site traffic, and improve your experience. You can disable cookies in your browser settings. We do not use cookies to track you across third-party websites.

Data Security Practices

We take reasonable steps to protect the personal information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These steps include:

All data transmitted between your browser and our website is protected using industry-standard encryption (HTTPS/TLS). Personal information is stored on systems with restricted access. Only authorized Texas Pride Lending personnel and contracted service providers who need the data to perform their work are permitted access. We routinely review and update our internal security practices to align with industry standards for the mortgage and financial-services sector. If you believe your information has been compromised or you have a security concern, please contact us at SMontes@texaspridelending.com.

While we make every reasonable effort to safeguard your information, no method of internet transmission or electronic storage is 100% secure. You acknowledge this risk when providing data to us.

Feel free to adjust the contact email if you have a dedicated security/compliance inbox.

User rights: You may request a copy of your personal data, request correction of inaccurate data, request deletion of your data, or unsubscribe from communications, by emailing SMontes@texaspridelending.com.
We respond within 30 days.

You must be 18 years of age or older to use this SMS service.

NO THIRD-PARTY SHARING OF SMS OPT-IN DATA OR CONSENT (CRITICAL): Phone numbers collected for SMS communications, and the consent associated with those phone numbers, will NOT be shared with any third parties or affiliates for their marketing purposes. SMS opt-in data stays with Texas Pride Lending and our directly contracted SMS service provider (used solely to deliver the messages you have consented to receive), who is bound by confidentiality.